The Unconditional Lifetime Guarantee

"What if I spend $600 on a scissor and something goes wrong?"

Fair question. It's the one every hairdresser quietly asks before buying — because most of us have been burned before: the pair that lost its edge in months, the brand that stopped answering emails the day after the sale.

Here's our answer, in full:

The ShearGenius Unconditional Lifetime Guarantee

No conditions. No fine print. For the life of the scissor.

If a ShearGenius scissor ever lets you down, contact us and we make it right. That's the whole policy. There is no asterisk, no registration form you forgot to fill in, no "wear and tear" clause written to wriggle out of it.

Why we can promise what most brands won't

We sharpen scissors for a living — 100,000+ pairs across every brand on the Australian market since 2007. When you've seen that many scissors wear, fail and perform on the bench, two things happen: you learn exactly what lasts, and you stop being afraid to stand behind what you sell.

Every ShearGenius scissor is forged in Japan and hand-finished at Matt Grumley’s bench in Lake Wendouree — the Wendouree Finish, thirty checks before it ships, every scissor inspected by Matt personally. The guarantee isn’t a marketing line bolted on at the end. It’s the natural consequence of how the scissors are made.

What this means when you're choosing

  • You only have to buy once (that’s the whole method). A guaranteed-for-life scissor at wholesale pricing costs less over a career than replacing cheap pairs every year or two.
  • The risk sits with us, not you. 2,900+ verified reviews at 4.9★ say it rarely comes to that — but if it does, you're covered.
  • You're buying from people who answer the phone. Call or text Bec on 0487 391 647, or email sales@sheargenius.com.au. A real office, a real bench, a real person.

Shop the range →  ·  Not sure which scissor? Find yours in five questions

Note: the lifetime guarantee covers your ShearGenius scissors. Sharpening of your existing scissors (any brand) is our separate professional service — mobile and mail-in, Australia-wide.