FAQ

 

What is your shipping policy?

DOMESTIC

Your shears will be dispatched within 1 BUSINESS DAY within an express post satchel, you should receive your shears within 2-3 Days

INTERNATIONAL

Unfortunately at this stage we are unable to offer international shipping.

Do you offer a satisfaction guarantee?

We offer our customers a 100% satisfaction guarantee! We are so confident that you will be thrilled with your shears, they are backed by a 14-Day money back guarantee.

Do you offer a price guarantee?

If you happen to find a cheaper price on a stocked item we'll beat it by 10%.

Are your shears covered under warranty?

Our shears are guaranteed FOR LIFE against faulty material or workmanship. We do not offer a warranty against misuse or malice.

How do I order wholesale?

Wholesale is not yet offered by ShearGenius, however it may be in the future. We do offer discounts on large orders - please contact Matt to discuss your needs.

Any other questions?

As a family business, we pride ourselves on flawless customer service. Should you have any questions or concerns, head on over to our contact page and get in touch.

ShearGenius will provide you with an experience that exceeds your expectations and welcomes you into our family. We strive for the best for our customers and believe you will join the team as a lifelong raving fan.